We received your call regarding the issue【where you’re unable to connect the display to the hub】. After checking the order number you provided (111-5431335-411946), we regret to inform you that we cannot find this order in our system.
Our products are sold through multiple platforms and by various sellers. To better assist you with your after-sales issue and forward your concerns request to the correct seller for processing, could you please provide a screenshot of your order? The screenshot should include the store name from which the product was purchased, as shown in the example image below.
This will help us quickly identify the relevant seller and ensure your request is handled efficiently. Thank you for your cooperation, and we apologize for any inconvenience this may cause.
Best regards,
RainPoint Support Team