Thank you for contacting RainPoint Warranty Team!
To activate the 5-year warranty service, please provide your order number first. As our products are sold on various platforms, we need your order number to verify your purchase channel, product type, and other details. This allows us to forward your warranty request to the appropriate team for processing. Please note that without an order number, we will be unable to activate the 5-year warranty service.
However, as a special benefit for new RainPoint users, we can offer you an additional perk: If you encounter any after-sales issues with your product in the future, we will provide a complimentary replacement service once. This offer is valid only once.
Best regards,
RainPoint Warranty Team!