To assist you further, could you please take a screenshot of your order details page on Amazon? Kindly ensure the screenshot clearly shows the Amazon order number and the seller's name.


Once you have it, please send us a copy at your earliest convenience so we can proceed with your request.


Here’s how your customer can locate the order details on Amazon, including the order number and seller’s name:


How to Find Your Amazon Order Details:

  1. Log in to your Amazon account at www.amazon.com.

  2. Hover over “Accounts & Lists” in the top-right corner and click on “Your Orders.”

  3. Find the order in question from the list.

  4. Click “Order Details” (located under the order date).

  5. You will see:

    • Order Number (starts with “#” or “112-”)

    • Sold by (seller's name, usually listed next to the product)


Sample screenshot: 


Tip: You can take a screenshot of this page and send it to us as an attachment.


We look forward to hearing back from you.


All the best,


RainPoint Support Team