It's Annie of Director of Sprinkler Timer Products, RainPoint.
I hope this email finds you well! We wanted to follow up once more regarding your timer, as we haven’t heard back from you since our last communication. Your satisfaction is our priority, and we’d love to resolve this for you.
Here’s how we can help:
1. Replacement: We’ll gladly send you a brand-new timer at no cost.
2. Full Refund: If you’d prefer not to receive a replacement, we’re happy to issue a full refund with no questions asked.
As a token of appreciation for your patience, if you reply to this email by March 1st, we’ll also send you a FREE Irrigation Accessories Bundle (worth $100)! This includes:
* A durable Garden Hose
* A Y-Shaped Splitter for easy watering
* A handy Soil Moisture Meter
No extra steps needed—just reply to this email, and we’ll handle the rest. Your free bundle will be shipped directly to your doorstep!
Please let us know your preference (replacement or refund) by March 1st to qualify for the gift. We’re here to assist and want to ensure you’re completely happy with the resolution.
Looking forward to hearing from you!
Best regards,
Annie
Director of Sprinkler Timer Products, RainPoint