This is Zoe from the BALDR Customer Care Team. I would like to follow up on the product issue you recently encountered and the replacement product we subsequently sent out. We sincerely appreciate your patience and cooperation throughout this process, and we would like to confirm if you have received the package and if it is working well for you. If you have any issues and concerns of the new device, please feel free to contact with us. Your feedback is important to us!
If you would like to take a few minutes to rate my service or any customer service representative who assisted you in resolving the issue on Amazon, and also provide a few comments about our service or products, it would mean a lot to us. I understand that this request may seem sudden, but your support is invaluable to both my professional growth and personally. Your feedback is helpful for me and our team to making improvement. We take customer feedback very seriously, and we will certainly to improve the quality and functionality of our product base on customers' feedback in the future.
Click on the link below to share with your valuable feedback on our service, and provide a screenshot of your feedback details to us once you have completed it, then can win a special gift!
[Link:https://www.amazon.com/review/review-your-purchases/?_encoding=UTF8&asin=B086KYCGVC&channel=YAcc-w]
To express our gratitude, we have prepared several special gift for you to choose from. Please feel free to choose one of following gifts. Join in our feedback collection activity, shared your feedback with us and get a special thank-you gift for yourself and your family!
Gift 1: Waterproof Cell Phone Pouches: Perfect for swimming, beach trip, underwater snorkeling, surfing, boating, skiing, fishing, kayaking rafting.
Gift 2: 20L Lightweight Foldable Backpack: It has many compartment pockets, which can store a large number of items, and you only need a backpack for travel. It is abrasion resistant and waterproof, and also easy to carry and relieve fatigue.
Gift 3 :Digital Hygrometer Indoor Thermometer: Remind you to adjust your humidifier or dehumidifier accordingly and help you will always live in the most comfortable environment.
Thank you for your time and consideration. We truly appreciate your support.
Best regards,
Zoe
BALDR Customer Care Team