Greetings!
I am [AGENTNAME] from the RainPoint Customer Support team. I would like to follow up on the product issue you recently encountered and the replacement product we subsequently sent out. We greatly appreciate your patience and cooperation throughout this process, and we would like to know if you have received the package and how the new product is performing for you. Your feedback is important to us!
If you could take a moment to rate my service or any customer service representative who assisted you in resolving the issue on Amazon, and also provide a few comments about our service or products, it would mean a lot to us. I understand that this request may seem sudden, but your support is invaluable to both my professional growth and personally. Your feedback serves as a guiding light, propelling me forward.
As a token of our appreciation, we have a special gift for you - a brand new soil sensor replacement! You can use it as a backup for your current sensor or on your timer.
Let's give each other an opportunity. Let us be each other's angels.
Please click on the link below to provide us with your valuable feedback on our service. Please reply to this email informing us of the nickname under which you posted your comment OR provide a screenshot of your review as an alternative way of participation. Once we receive your response, we will arrange for the gift to be delivered directly to your home.
[Link:https://www.amazon.com/review/review-your-purchases/?_encoding=UTF8&asin=B0CQQ7S4G6&channel=YAcc-wr]
Thank you for your time and consideration. We truly appreciate your support.
Special Notes:
1). A review ID can only be used for a gift once and cannot be repeated.
2). Testing orders are not eligible for this offer.
Best regards,
RainPoint Customer Support team